About Queries

The Queries area is a library of frequently asked questions (FAQs).

These FAQs have a standard procedure layout, each with a script to answer client queries quickly, a report to assist in recouping costs and providing excellent service, and a basic cover letter.  Some FAQs also include extra tools for clients such as wall charts, calculators and visual aids. Where a query may result in further action, the FAQ will also link to additional procedures and tools. Download a list of FAQs.