To log in to your CCH iFirm site for the very first time you need the CCH iFirm URL, admin user name and temporary password that we send you via email. The purpose of this login for you to set yourself up with a general user account, which you can then use to set up other general user accounts, add contact records and much more.
Log in to the admin user account
- Open your Internet browser, type your CCH iFirm URL in the address bar and press Enter.
- Type the admin name and temporary password.
- Select the Keep me logged in check box if required.
- Selecting the above means you do NOT have to re-enter your username and password when CCH iFirm automatically locks you out after 20 minutes of inactivity. This feature ensures no-one can access your account if you leave your machine unattended for an extended period of time.
- You should only select this option if you are logging in from a secure environment, for example you are logging in from your office computer.
- Click Login.
- Change the admin password as prompted.
- If your password does NOT meet the recommended security standards, you will be prompted to change it.
- You can also change your password at any time.
- We recommend that your password meets at least three of these requirements:
- Has at least eight characters
- Is not a word or derived from a word
- Has at least one numeral (0-9)
- Has at least one capital letter (A – Z)
- Has at least one lower case letter (a - z)
- Has at least one symbol (!@#$%^&*-_=+|;:/>`~)
Log out of the admin user account
Click the Logout button in the top menu.
Reset the admin user account
You can reset the admin user account so long as there is a valid email address associated to that account, using the forgotten password option on our login page.
If there is no email address associated to the admin user account, contact us and we will get our IT specialist to assign an email address to the account and you can then follow the steps below.
- Click the Forgot your password? link on the CCH iFirm login page.
- Type admin as the username.
- Click OK - a temporary password is sent to the email address that is associated to the admin account.
